01 · Coverage
Scope
This Policy applies to paid CompTale Pro subscriptions purchased through Creem.
The free Starter plan does not require payment and is not eligible for a refund.
02 · Window
Fourteen-day refund window
You may request a refund within 14 calendar days of your first paid CompTale Pro subscription purchase.
To be eligible, your request must include the email address used for the purchase and, if available, the order or invoice ID shown in your Creem receipt.
Refund requests for renewal charges, annual-plan renewals, or charges made after the initial 14-day period may be considered only where required by applicable law or at our discretion.
03 · Cancellation
Subscription cancellation
You may cancel your Pro subscription at any time through the subscription-management option in CompTale or through the Creem customer portal linked in your receipt.
Cancellation prevents future renewal charges. It does not automatically create a refund for amounts already paid, and you will generally retain Pro access until the end of the current paid billing period.
04 · Review
Refund review and processing
We review refund requests in good faith and may ask for information necessary to identify the purchase, investigate a technical issue, or prevent fraud and abuse.
If a refund is approved, Creem will process the refund through the original payment method where possible. Processing times depend on Creem, the payment provider, and your financial institution.
Creem's Buyer Terms and applicable law also govern the payment transaction and any rights you may have. Creem Buyer Terms
05 · Limits
Exclusions
To the maximum extent permitted by applicable law, we may decline a refund request if:
- The request is made after the applicable refund window;
- The purchase was made through an unauthorized, fraudulent, or abusive account;
- The payment has been disputed or charged back before you contacted us or Creem to resolve the issue;
- We reasonably believe the Service has been used in violation of our Terms of Service; or
- The request is otherwise ineligible under this Policy or applicable law.
Nothing in this section limits rights that cannot be waived under applicable law.
06 · Issues
Technical problems
If CompTale does not function as described because of a verified technical issue on our side, contact us before initiating a payment dispute. We will make reasonable efforts to investigate the issue and may provide support, service restoration, account credit, or a refund where appropriate.
07 · Consumer rights
EU, UK, and other statutory rights
If you live in the European Union, the United Kingdom, or another jurisdiction that provides mandatory cancellation, withdrawal, or refund rights, those rights may apply in addition to this Policy.
Where applicable law permits a right of withdrawal to be limited after digital services begin, your purchase flow or Creem checkout may ask for the consent and acknowledgements required by law. Nothing in this Policy limits non-waivable statutory rights.
08 · Disputes
Chargebacks
Please contact us or Creem before initiating a chargeback or payment dispute. We will work with you to resolve legitimate billing concerns.
Unauthorized or abusive chargebacks may result in suspension of the associated CompTale account, subject to applicable law.
09 · Process
How to request a refund
Email support@comptale.com with:
- The email address used for your CompTale purchase;
- Your Creem order or invoice ID, if available;
- The date of the charge;
- A short description of your request; and
- Any relevant screenshots or details if the request concerns a technical issue.
You may also use the Creem customer portal or the contact information in your Creem receipt.
10 · Updates
Changes to this policy
We may update this Refund Policy from time to time. The version in effect on the date of your purchase will apply to that purchase, except where a change is required by applicable law.
11 · Support
Contact
For refund questions, contact:
Guangzhou Leyitui Technology Co., Ltd.
support@comptale.com